The Fine Print, Unfined
Service Terms
Written in plain language, because you should not need a lawyer to book a turf cleaning. By reserving a visit you agree to the following.
What we guarantee
We guarantee the quality of our workmanship: a thorough, careful service performed as described in your chosen package, focused on cleanliness, hygiene, and odor. If you are not satisfied with the quality of our work, tell us within 48 hours of your visit and we will return to make it right.
What no cleaning service can guarantee
Artificial turf has a lifespan. Years of Arizona sun, a failed backing, poor drainage, or a substandard original installation cannot be reversed by cleaning, and we will not pretend otherwise. Our service restores cleanliness and hygiene and improves appearance, but it cannot return end of life turf to new condition. If we believe your turf is beyond meaningful restoration, we will say so before we begin and either adjust the scope to what will genuinely help or cancel the visit with nothing charged.
The condition of your turf before we arrive
Artificial turf is a system, not only the green part. A compacted sub base, drainage, grading, edge restraints, seams, and infill all sit underneath it. We clean and sanitize the turf. We are not responsible for the condition or the ongoing performance of that system, including sub base, drainage, grading, edging, seams, weeds, fiber recovery, or matting, whether that condition exists before our visit or appears afterward. Two honest examples: seams that were hidden under matted fiber and debris sometimes become more visible once we clean, and blades crushed flat for years may never fully stand again. Neither is damage we caused. Before we begin any work we photograph your turf and anything already wrong with it, that record is attached to your visit, and you receive a copy. We would rather show you the before than argue about it later.
If something goes wrong
Tell us, and tell us quickly. If you believe our visit damaged your turf or your property, contact us within 7 days of the visit with photographs, and we will come and look at it in person before anything else happens. Where we are genuinely responsible, we will make it right, and our total liability for any claim is limited to the amount you paid us for that service. That limit is not us hiding. It is what allows a small Chandler business to carry proper insurance and do this work at a fair price. Nothing here limits any right that cannot be limited under Arizona law.
How often your turf should be serviced
More is not better, and we will not sell you a visit your turf does not need. Repeated deep extraction and aggressive brushing displaces infill and wears fiber over time, so we do not perform a full sanitization or restoration visit within 90 days of your last one. If you book one inside that window we will contact you and move it, at no cost and with no argument. Between deep visits we offer lighter care, which is grooming, deodorizing, debris removal, and spot treatment, and that can be done as often as you would like.
Payment
A card on file secures your reservation. Nothing is charged until your service is complete. Your quoted price is based on the turf area you provided and is confirmed on site before work begins. If the actual area or condition differs meaningfully from what was described, we will agree on any adjustment with you before starting, never after.
Scheduling, rescheduling, and cancellation
Visits are reserved arrival windows, one home per window. You may reschedule without charge with 48 hours notice from your account. Canceling releases your window, and because nothing has been charged, there is nothing to refund. Within 48 hours of your window, contact us directly and we will do our best to accommodate you. We may need to reschedule for weather or safety, in which case you choose the next available window that suits you.
Access and your property
We need access to the turf area during your window, and for sanitization visits, your permission to dispose of recovered rinse water through your home's sanitary sewer cleanout, in keeping with City of Chandler guidance. We treat your property with care. Please move what you do not want us working around, because we are not responsible for irrigation, lighting, planters, furniture, or personal items left on or beside the turf area.
Memberships
Andersons Turf Club bills monthly and includes a full deep clean each quarter with lighter care visits in between. That is the cadence turf actually wants, rather than the one that would bill the most. Quarterly Care bills at each visit. Both memberships bill from your first visit and may be canceled anytime from your account with no fee. A canceled membership stays fully active through the end of the period already paid, and any visit already on the calendar keeps its member pricing.
The spirit of these terms
We are a Chandler family business and our name is on every visit. These terms exist so both of us know what to expect, not to hide behind. If something about your service is not right, write to [email protected] and we will make it right.